Privacy Policy

Privacy Policy – Ambi Jewelry

Effective Date: 24 August 2025

Ambiverse Pte Ltd (trading as Ambi Jewelry) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and disclose your data when you visit or make a purchase from ambi.ooo.

1. Information We Collect

  • Personal Information: Your name, email, phone number, birthday, billing and shipping addresses, company name (if applicable).
  • Order & Account Data: Purchase history, preferences, and account details stored securely on Shopify.
  • Device & Log Information: IP address, browser type, device ID, access times, referring URLs.
  • Cookies & Tracking: Information about how you use our website via cookies, pixel tags, and web beacons.
  • Marketing & Communication Data: Preferences, opt-ins, and engagement with our emails or SMS messages.
  • Payment Information: Handled securely by third-party providers. We do not store raw credit card information.
  • User Content: Photos, videos, reviews, or comments you submit or tag us in on social platforms.

2. How We Use Your Information

  • To fulfill orders and deliver products to you.
  • To manage your account, preferences, and purchase history.
  • To communicate with you about your order, support requests, and updates.
  • To send marketing and promotional messages (with your consent).
  • To personalize your shopping experience.
  • To prevent fraud and maintain site security.
  • To comply with applicable legal obligations.

3. SMS Consent and Terms

If you opt in to receive SMS messages, you agree to receive marketing, transactional, and informational text messages. Message frequency may vary. Message and data rates may apply.

Consent is not a condition of purchase. You can reply STOP at any time to unsubscribe or HELP for assistance.

4. How We Share Your Information

  • We share information with service providers (e.g., Shopify, payment processors, delivery companies, email/SMS providers) only as necessary to perform services on our behalf.
  • We may share data for legal compliance or to enforce our Terms of Service.
  • We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal data, including SSL encryption and secure payment gateways. However, no system is 100% secure, and we encourage you to protect your login credentials and devices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, analyze website traffic, and display relevant advertising. Cookies may be set by us or third-party services such as Google, Meta (Facebook/Instagram), Shopify, or Klaviyo.

You can control or delete cookies through your browser settings. If you're located in the EU/UK, a cookie consent banner will appear to let you choose which cookies to allow.

7. Your Rights (GDPR – EU/UK Residents)

If you are located in the European Union or United Kingdom, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update your information.
  • Request deletion of your data ("right to be forgotten").
  • Restrict or object to how your data is processed.
  • Receive a copy of your data in portable format.
  • Withdraw consent for marketing at any time.
  • Lodge a complaint with your local data protection authority.

To exercise your rights, email us at support@ambi.ooo. We will respond within 30 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we collect and why.
  • Request deletion or correction of your personal data.
  • Opt out of the "sale" or "sharing" of your personal information.
  • Limit use of sensitive personal information (if applicable).

To make a request, email us at support@ambi.ooo.

9. Data Retention

We retain your personal data only as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. You may request deletion of your data at any time, subject to limitations.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We encourage you to review it periodically. Continued use of our site indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Ambiverse Pte Ltd
Attention: Privacy Compliance Officer
Email: support@ambi.ooo